Best Helpdesk & Ticketing tools

Inbound queues, routing and agent workspaces.

18 tools ranked · updated 2026-08

1. Ranked 1

   70.2 — BenchRank score out of 100

   Formbricks

   Formbricks · Open-source experience management for link, website and in-app surveys

   Best for: Teams wanting open-source, self-hostable surveys in websites, apps and emails with data control

   

2. Ranked 2

   61.9 — BenchRank score out of 100

   Cossistant

   Cossistant · Open-source AI and human support framework for React and Next.js apps

   Best for: React and Next.js SaaS teams wanting an AI support agent inside their own product.

   

3. Ranked 3

   61.7 — BenchRank score out of 100

   Chatwoot

   Chatwoot · Open-source omnichannel support desk with a built-in AI assistant

   Best for: Support teams wanting one inbox across chat, email and social, with the option to self-host.

   

4. Ranked 4

   57.7 — BenchRank score out of 100

   Usertour

   Usertour · Open-source in-app onboarding tours, checklists and surveys

   Best for: Product teams wanting in-app onboarding they can self-host, audit and fork.

   

5. Ranked 5

   57.5 — BenchRank score out of 100

   userTourKit

   UserTourKit · Open-source React onboarding toolkit: tours, hints and checklists

   Best for: React teams building in-app onboarding in their own components instead of a hosted SaaS tool.

   

6. Ranked 6

   52.1 — BenchRank score out of 100

   Reflet

   Reflet · Open-source feedback board, roadmap and changelog with AI triage

   Best for: Developer-led SaaS teams wanting a public feedback board, roadmap and changelog in one tool.

   

7. Ranked 7

   48.3 — BenchRank score out of 100

   LogChimp

   LogChimp · Track user feedback to build better products

   Best for:

   

8. Ranked 8

   46.5 — BenchRank score out of 100

   Zammad

   Zammad · Helpdesk and ticketing, hosted in Germany or self-hosted

   Best for: Support and IT teams wanting a German-hosted or self-hosted ticketing system

   

9. Ranked 9

   45.9 — BenchRank score out of 100

   Zendesk

   Outbound · Ticketing, messaging and AI agents in one agent workspace

   Best for: Support teams outgrowing a shared inbox that need ticketing, messaging and AI agents in one place

   

10. Ranked 10

    43.8 — BenchRank score out of 100

    Fider

    Fider · Public feedback board where customers post and vote on feature requests

    Best for: Product managers and small SaaS teams wanting a public board for feature requests and voting

    

11. Ranked 11

    39.9 — BenchRank score out of 100

    tawk.to

    tawk.to · Free live chat, ticketing and CRM in one shared inbox

    Best for: Small teams wanting free live chat, ticketing and CRM on their site without per-seat fees

    

12. Ranked 12

    34.2 — BenchRank score out of 100

    ClearFlask

    ClearFlask · Open-source feedback, roadmap and announcement tool

    Best for: Product teams collecting customer feedback and publishing a public roadmap, self-hosted or cloud

    

13. Ranked 13

    33.9 — BenchRank score out of 100

    AirDroid

    AirDroid · Remote device management and support for Android fleets

    Best for: Organisations managing Android device fleets such as digital signage, logistics or healthcare kit.

    

14. Ranked 14

    29.8 — BenchRank score out of 100

    Tiledesk

    Tiledesk · Open-source no-code platform for building and deploying AI agents

    Best for: Support and operations teams building no-code AI agents for web, WhatsApp, voice and email

    

15. Ranked 15

    26.5 — BenchRank score out of 100

    DWService

    DWService · Browser-based remote access and administration for Windows, Linux and Mac

    Best for: People who need to reach their own or clients' computers from any device using a web browser.

    

16. Ranked 16

    26.1 — BenchRank score out of 100

    SAMA

    SAMA · Open source chat server for mobile and web apps

    Best for: Teams self-hosting a chat backend for their own mobile and web apps.

    

17. Ranked 17

    19.7 — BenchRank score out of 100

    FreeScout

    Freescout · Self-hosted open source help desk and shared mailbox

    Best for: Teams wanting a self-hosted shared inbox and help desk on ordinary PHP/MySQL hosting

    

18. Ranked 18

    8.7 — BenchRank score out of 100

    Chaskiq

    Chaskiq · Open source messaging platform for marketing, support and sales

    Best for: Teams that want to self-host a customer messaging platform for support, sales and marketing.