#4 in Helpdesk & TicketingUpdated 2026-08

Usertour

by Usertour · Open-source in-app onboarding tours, checklists and surveys

57.7 — BenchRank score out of 100

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Pricing page

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Overview

Usertour is an open-source platform for in-app onboarding: product tours, checklists, surveys and NPS, banners, launchers and a resource centre. You install the usertour.js SDK, call init and identify, then build flows in a visual builder that publishes without a deploy. Flows trigger automatically on user attributes, events and page rules, with per-step completion analytics.

Best for: Product teams wanting in-app onboarding they can self-host, audit and fork.
Pricing: Free Hobby tier, then $59, $119 or $249 per month on cloud, with yearly billing advertised as two months free; the MIT-licensed core can be self-hosted.
Runs on: WebSelf-hosted

Strengths and trade-offs

Strengths

MIT-licensed core, self-hostable via Docker Compose
Tours, checklists, surveys, banners, launchers, resource centre
Per-step completion and drop-off analytics built in
Visual builder publishes changes without a deploy

Trade-offs

Integrations and alerting are both listed as coming soon
Hobby tier caps at 5,000 sessions/month and one team member
Self-hosting means running and maintaining the stack yourself
Cloud plans are priced on monthly sessions, not flat usage

Pricing

Published plans from Usertour’s own pricing page, in USD. Usage charges and add-ons may apply on top.

Usertour pricing tiers, monthly rates in USD
Plan	Monthly	Includes
Hobby	Freeflat	Unlimited content 5,000 sessions/month, 1 team member 1 year data retention, 1 environment 100 API requests/min, community support
Starter	$59flat	Everything in Hobby 50,000 sessions/month, 3 team members 3 years data retention, 2 environments 500 API requests/min, email support
Growth	$119flat	Everything in Starter 100,000 sessions/month, 10 team members 5 years data retention, 3 environments 1,000 API requests/min, email support
Business	$249flat	Everything in Growth 200,000 sessions/month, unlimited team members 7 years data retention, unlimited environments 3,000 API requests/min, priority support

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 0 out of 100
API quality: 30 out of 100
Documentation: 90 out of 100
Agent friendliness: 80 out of 100
Pricing transparency: 85 out of 100
Changelog: 100 out of 100
Marketing site structure: 95 out of 100
Operational trust: 15 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 55 out of 100
Maintenance: 100 out of 100

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