#36 in Automation & WorkflowUpdated 2026-08

Tiledesk

by Tiledesk · Open-source no-code platform for building and deploying AI agents

29.8 — BenchRank score out of 100

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Overview

Tiledesk is an open-source platform for building AI agents that handle conversations and automations without code. Agents are assembled in a visual flow builder from prompt chains, MCP tools and knowledge bases with hybrid full-text and semantic search, then published to web, WhatsApp, voice, SMS, email and Messenger. Conversations can be escalated to human agents with full context.

Best for: Support and operations teams building no-code AI agents for web, WhatsApp, voice and email
Pricing: The captured text shows no prices; it advertises a 14-day free trial with no credit card required, alongside an open-source self-hosted option.
Runs on: AndroidSelf-hosted

Strengths and trade-offs

Strengths

Open source; deploy on-prem with local LLMs such as LLAMA or Mistral
No-code flow builder for prompt chains and multiple specialised agents
Channels include web, WhatsApp, voice, SMS, email and Messenger
Escalation to human agents with context, plus a copilot for agents

Trade-offs

Self-hosting means running vector store, LLM and MQTT stack yourself
No prices published on the captured page; several paths lead to a demo
WhatsApp and Shopify features depend on separate third-party accounts
Scope spans support, email, retail and scheduling rather than one job

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 0 out of 100
API quality: 10 out of 100
Documentation: 90 out of 100
Agent friendliness: 47 out of 100
Changelog: 0 out of 100
Marketing site structure: 55 out of 100
Operational trust: 0 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 85 out of 100
Maintenance: 100 out of 100

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