#6 in Helpdesk & TicketingUpdated 2026-08

Reflet

by Reflet · Open-source feedback board, roadmap and changelog with AI triage

52.1 — BenchRank score out of 100

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Pricing page

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Overview

Reflet collects feature requests from an embeddable widget, a public board or its API, then uses AI to tag, score and merge duplicates. Prioritised items go onto a roadmap that syncs two ways with GitHub issues, and shipping publishes a changelog entry that notifies everyone who voted. It ships a React SDK, REST API and webhooks.

Best for: Developer-led SaaS teams wanting a public feedback board, roadmap and changelog in one tool.
Pricing: Starter is free; Growth and Business are paid in euros, but the captured pages show no headline monthly figures — only annual totals of €150/yr and €480/yr.
Runs on: WebSelf-hosted

Strengths and trade-offs

Strengths

Open source, with a free tier and unlimited feedback posts
AI triage auto-tags, scores priority and flags duplicates
Embeddable widget plus a TypeScript React SDK
Two-way GitHub sync, REST API and status-change webhooks

Trade-offs

Private boards require the paid Growth plan; the free tier is public only
Free Starter tier is limited to 1 admin seat
API access, SAML SSO and branding removal are Business-tier only
SAML SSO is still listed as Planned on the public roadmap

Pricing

Published plans from Reflet’s own pricing page, in EUR. Usage charges and add-ons may apply on top.

Reflet pricing tiers, monthly and annual rates in EUR
Plan	Monthly	Annual (per month)	Includes
Starter	—	—	Unlimited feedback posts Public roadmap and changelog 1 admin seat Community support
Growth	—	€12.5	Everything in Starter, plus private boards 5 admin seats Slack and Discord integration Custom domain and priority support
Business	—	€40	Everything in Growth, plus unlimited seats SSO (SAML) Remove Reflet branding and full API access Dedicated success manager

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 60 out of 100
API quality: 0 out of 100
Documentation: 30 out of 100
Agent friendliness: 67 out of 100
Pricing transparency: 85 out of 100
Changelog: 60 out of 100
Marketing site structure: 100 out of 100
Operational trust: 60 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 30 out of 100
Maintenance: 100 out of 100

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