BenchRank
#10 in Helpdesk & TicketingUpdated 2026-08

Fider

by Fider · Public feedback board where customers post and vote on feature requests

43.8 — BenchRank score out of 100

Screenshots of Fider

  • Homepage
  • Pricing page

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Overview

Fider is a hosted product feedback board. Customers submit ideas and feature requests to a public board, discuss them and vote on what they want, so a team can see which requests have the most support. A board is created with a title and welcome message, then shared by link over email, social media or in-app.

Best for
Product managers and small SaaS teams wanting a public board for feature requests and voting
Pricing
Free with a fair use limit of 250 feedback items; the Pro plan is listed at $25/month on the pricing page, though the FAQ states $49.
Runs on
Self-hosted

Strengths and trade-offs

Strengths

  • Free plan includes unlimited users, voting, discussion and members
  • Public board with voting shows which requests have most support
  • Month-to-month billing, no card needed to start, cancel any time
  • Self-hosting and docs are linked from the site footer

Trade-offs

  • Free plan capped at 250 feedback items under a fair use policy
  • Pro price shown as $25/month on pricing page but $49 in the FAQ
  • No integrations named; the site only claims 'integration capabilities'
  • Pages describe only feedback boards, no roadmap or reporting features

Pricing

Published plans from Fider’s own pricing page, in USD. Usage charges and add-ons may apply on top.

Fider pricing tiers, monthly rates in USD
PlanMonthlyIncludes
It's Free!
  • Unlimited customers, feedback, discussion, voting and members
  • Fair use limit of 250 feedback items
  • Customisation options, multiple languages, integration capabilities
  • No credit card required
Pro$25
  • Content moderation
  • Unlimited feedback items
  • Billing is month-to-month
  • FAQ also mentions SEO indexing

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support
0 out of 100
API quality
0 out of 100
Documentation
65 out of 100
Agent friendliness
83 out of 100
Pricing transparency
85 out of 100
Changelog
80 out of 100
Marketing site structure
70 out of 100
Operational trust
0 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness
65 out of 100
Maintenance
100 out of 100

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