#3 in Live Chat & MessagingUpdated 2026-08

tawk.to

by tawk.to · Free live chat, ticketing and CRM in one shared inbox

39.9 — BenchRank score out of 100

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Overview

tawk.to combines live chat, an omnichannel inbox, ticketing, a knowledge base, CRM, pipeline and automation in one dashboard. A JavaScript snippet on the site starts the widget, and enquiries from web chat, WhatsApp, email, SMS, forms and voice land in a shared inbox linked to a single contact record. Agents reply from web, desktop and mobile apps.

Best for: Small teams wanting free live chat, ticketing and CRM on their site without per-seat fees
Pricing: The software is free; extras are charged separately — $29/month to remove the 'Powered by tawk.to' branding, AI Assist from $29/month (with a free plan for low chat volume), and hired human agents at $1/hour.
Runs on: Web

Strengths and trade-offs

Strengths

Live chat, ticketing, knowledge base and CRM are free
Installs with one JavaScript snippet, no developer needed
Shared inbox covers web, WhatsApp, email, SMS, forms and voice
Apps for web, iOS, Android, macOS and Windows

Trade-offs

Removing the 'Powered by tawk.to' branding costs $29/month
AI Assist past a limited free chat volume starts at $29/month
No pricing page or plan comparison; costs are buried in a founder's letter
Chat volume and agent limits are only answered in unexpanded FAQ entries

Pricing

Published plans from tawk.to’s own pricing page, in USD. Usage charges and add-ons may apply on top.

tawk.to pricing tiers, monthly rates in USD
Plan	Monthly	Includes
Free	—	Live chat, omnichannel inbox and chat pages Knowledge base, ticketing, CRM and pipeline Unlimited use described as free for life, no credit card 24×7 live support from tawk.to
Remove branding	$29	Removes the 'Powered by tawk.to' branding Optional — keeping the branding stays free
AI Assist	$29	Chatbot answering chats 24×7 from $29/month Draws on your knowledge base and shortcut FAQs Forever-free plan for sites with limited chat volume
Hired agents	—per agent hour	$1/hour for trained human agents answering on your behalf Native-speaking agents, 24×7–365 Stated as roughly $8,736/year for round-the-clock cover

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 0 out of 100
API quality: 10 out of 100
Documentation: 25 out of 100
Agent friendliness: 82 out of 100
Pricing transparency: 100 out of 100
Customer sentiment: 80 out of 100
Changelog: 0 out of 100
Marketing site structure: 55 out of 100
Operational trust: 40 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 60 out of 100
Maintenance: 85 out of 100

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