#1 in CRMUpdated 2026-08

Twenty

by Twenty · Open-source CRM that technical teams extend with code

80.1 — BenchRank score out of 100

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Overview

Twenty is an open-source CRM offering standard objects such as companies, people, opportunities, tasks and notes, plus unlimited custom objects, fields and views. Teams use the hosted cloud workspace or self-host the core. Objects, views and workflows can be defined in TypeScript with the twenty-sdk, and REST, GraphQL, webhook and MCP interfaces are available on all plans.

Best for: Technical teams that want a customisable CRM they can self-host and extend in code.
Pricing: Cloud plans are $9/user/month (Pro) and $19/user/month (Organization), with Enterprise from $50,000/year; the pricing page's meta description states the open-source core can be self-hosted for free.
Runs on: WebSelf-hostedCLI

Strengths and trade-offs

Strengths

Open source and self-hostable, so no vendor lock-in
Unlimited custom objects, fields, views and records on every plan
REST and GraphQL APIs, webhooks and an MCP server on all plans
Workflows and AI agents included from the $9 tier

Trade-offs

Row-level permissions, SSO and audit logs need the $19 Organization plan
Single-tenant isolation, IP allow-listing and SCIM only at $50k/year
API calls capped at 50 per minute on Pro, 100 on Organization
Deep customisation is shown via a TypeScript SDK, aimed at technical teams

Pricing

Published plans from Twenty’s own pricing page, in USD. Usage charges and add-ons may apply on top.

Twenty pricing tiers, monthly rates in USD
Plan	Monthly	Includes
Pro	$9per user per month	Full customisation and custom apps AI agents with custom skills 50 workflow credits/year included Standard support
Organization	$19per user per month	Everything in Pro Row-level permissions SAML/OIDC SSO and custom domain Priority support, audit logs
Enterprise	Contact sales	Everything in Organization Single-tenant isolation IP allow-listing and SCIM provisioning Dedicated support and SLA

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 80 out of 100
API quality: 55 out of 100
Documentation: 100 out of 100
Agent friendliness: 88 out of 100
Pricing transparency: 100 out of 100
Changelog: 100 out of 100
Marketing site structure: 60 out of 100
Operational trust: 50 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 55 out of 100
Maintenance: 100 out of 100

This doesn’t look right — report a problem with Twenty’s score

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