#4 in CRMUpdated 2026-08

erxes

by Erxes · Open-source experience operating system for frontline, sales and operations

64.8 — BenchRank score out of 100

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Overview

erxes is an open-source experience operating system (XOS) that runs frontline conversations, sales pipelines and operations in one workspace. Plugins for Frontline, Operation, Sales, Content, Team, Accounting and Finance sit on the XOS kernel, which provides inbox, contacts, segments, automation, documents and permissions. AI agents connect via MCP, CLI or REST API and act on workspace data.

Best for: Operators consolidating support, sales and operations onto one self-hostable open-source platform
Pricing: Frontline self-service is $99/month (Pro) or $250/month (Business) alongside a free tier and AGPLv3 self-hosting, with professional services and other editions quote-only.
Runs on: WebiOSAndroidSelf-hosted

Strengths and trade-offs

Strengths

Open source under AGPLv3 and self-hostable
Unlimited team members and contacts on the $99 Pro plan
Omnichannel inbox: messenger, email, WhatsApp, Instagram, calls
Automation canvas with 80+ triggers and native AI steps

Trade-offs

Content, Team, Accounting and Finance plugins are Enterprise Edition only
Published prices cover Frontline self-service only; other editions unpriced
Lower tiers cap contacts, automations, channels and email sends
Seven plugins plus XOS is a large surface to adopt and run

Pricing

Published plans from erxes’s own pricing page, in USD. Usage charges and add-ons may apply on top.

erxes pricing tiers, monthly rates in USD
Plan	Monthly	Includes
Pro	$99per month	Unlimited team members, contacts and channels Shared team inbox and ticket management Integrations: Business Messenger, Facebook, Instagram
Business	$250per month	Full access to all modules Unlimited access to Frontline, Sales and Operations Unlimited erxes AI Assistants Unlimited team members and contacts

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 80 out of 100
API quality: 0 out of 100
Documentation: 70 out of 100
Agent friendliness: 73 out of 100
Pricing transparency: 85 out of 100
Changelog: 100 out of 100
Marketing site structure: 75 out of 100
Operational trust: 75 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 55 out of 100
Maintenance: 100 out of 100

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