#44 in Collaboration & CommunicationUpdated 2026-08

Trillian

by Trillian · Instant messaging for individuals, business and healthcare

38.3 — BenchRank score out of 100

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Overview

Trillian is an instant messaging service from Cerulean Studios with native clients for Windows, Mac, Linux, iOS and Android and an optional web app. It covers 1:1 and group chat, file and screen-capture sharing and audio calls; business plans add video calls, screen sharing, central administration and a REST API. Enterprise adds an optional on-premises server, audit logging and HIPAA compliance.

Best for: Teams and healthcare practices wanting hosted or on-premises instant messaging with HIPAA options
Pricing: Free for one user, then $3.99/month for Individual Pro, $3.99/user/month for Business and $7.99/user/month for Enterprise, both with a five-user minimum.
Runs on: LinuxSelf-hosted

Strengths and trade-offs

Strengths

Native apps for Windows, Mac, Linux, iOS and Android, plus web
Free 1-user tier with messaging, file sharing and 1:1 audio calls
Enterprise adds on-prem server, audit logging API and HIPAA BAA
REST API, chat bots and user policies from the Business plan up

Trade-offs

Video calls and screen sharing need the Business plan, 5-user minimum
HIPAA and on-premises server only on the $7.99/user Enterprise plan
Only 1:1 audio and video calls are listed; no group calling
Trillian SMS and Premium Support are chargeable add-ons

Pricing

Published plans from Trillian’s own pricing page, in USD. Usage charges and add-ons may apply on top.

Trillian pricing tiers, monthly rates in USD
Plan	Monthly	Includes
Individual Free	Free1 user	Desktop, mobile and optional web clients Messages, images and file sending 1:1 audio calls and group chats Third-party services such as Olark and Jabber
Individual Pro	$3.99per user per month	Everything in Individual Free Chat history on any device, read receipts Themes, accent colours and no nags Blast messages and higher device/storage limits
Business	$3.99per user per month, 5 user minimum	Everything in Individual Pro Central user administration and contact list control 1:1 video calls and screen sharing RESTful API, chat bots and client lockdown policies
Enterprise	$7.99per user per month, 5 user minimum	Everything in Business Optional on-premises Trillian Server, HIPAA compliance Device security policies, 2FA, custom retention periods Global Relay compliance exports and audit logging API for SIEM

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 0 out of 100
Documentation: 0 out of 100
Agent friendliness: 50 out of 100
Pricing transparency: 100 out of 100
Customer sentiment: 79 out of 100
Changelog: 0 out of 100
Marketing site structure: 50 out of 100
Operational trust: 60 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 0 out of 100

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