UserVoice
by UserVoice · Customer feedback weighted by account revenue data
42.1 — BenchRank score out of 100
Screenshots of UserVoice
Homepage Pricing page
Overview
UserVoice is a customer intelligence platform that centralises feedback from support tickets, NPS surveys, sales calls and product portals. It connects to tools such as Salesforce, Zendesk, Gong, Gainsight, Jira, Azure DevOps and Slack, enriching each piece of feedback with the account, ARR and contract data it came from, then uses AI to detect themes and weight requests by revenue impact.
- Best for
- Product, customer success and revenue teams that need feedback tied to account and ARR data
- Pricing
- No prices are shown; the pricing page says plans are based on feedback volume, tools used and integrations connected rather than seats, with a 30-day trial arranged via a demo booking.
- Runs on
- Web
Strengths and trade-offs
Strengths
- Integrates with Salesforce, Zendesk, Gong, Gainsight, Jira and Slack
- Priced by usage, not per seat, so every team can be given access
- SOC 2 Type 2 certified, GDPR compliant, built to WCAG standards
- 30-day trial and onboarding guided by a dedicated CSM
Trade-offs
- No prices published; you must talk to sales for a quote
- Most teams take 4-6 weeks to launch, 1-2 weeks of that technical setup
- Cost rises with feedback volume and the integrations you connect
- Trial requires booking a demo rather than self-serve signup
How this score is made up
Each dimension is scored out of 100 and combined into the headline score using fixed weights.
- MCP support
- 0 out of 100
- API quality
- 30 out of 100
- Documentation
- 80 out of 100
- Agent friendliness
- 100 out of 100
- Pricing transparency
- 35 out of 100
- Changelog
- 0 out of 100
- Marketing site structure
- 40 out of 100
- Operational trust
- 75 out of 100
Measured, but not part of the score
Useful to know, but not a mark for or against the product — so these do not affect the ranking.
- Openness
- 60 out of 100
- Maintenance
- 40 out of 100
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