#15 in Monitoring & ObservabilityUpdated 2026-08

New Relic

by CodeStream · Observability platform with a governed runtime for building AI agents

57.3 — BenchRank score out of 100

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Overview

New Relic is an observability platform whose Agentic Platform lets teams build, deploy and manage custom AI agents, from no-code automations to code-based multi-agent systems. Agents draw on live telemetry, logs, traces and alerts, answer natural-language queries, and push actions into IDEs, ITSM, CI/CD and chat tools. Every action runs under permissions, RBAC and audit trails.

Best for: Engineering and SRE teams wanting observability data plus AI agents that act on incidents
Pricing: Free tier with 100 GB/month ingest, then $0.40/GB ($0.60/GB on Data Plus), with full platform users from $10 to $418.80 per user per month depending on edition.
Runs on: CLI

Strengths and trade-offs

Strengths

Free tier: 100 GB/month ingest and unlimited basic users
50+ capabilities, 780+ integrations, unlimited hosts included
Agents read live telemetry, logs, traces and alerts
Agent actions covered by RBAC, permissions and audit trails

Trade-offs

Pro full platform users are $349/user/month, $418.80 if billed monthly
Compute (CCU) tiers and all Enterprise pricing are contact-sales only
Data beyond 100 GB is billed per GB, so cost tracks ingest volume
Standard is capped at five full platform users

Pricing

Published plans from New Relic’s own pricing page, in USD. Usage charges and add-ons may apply on top.

New Relic pricing tiers, monthly and annual rates in USD
Plan	Monthly	Annual (per month)	Includes
Free	—	—	100 GB data ingest per month One free full platform user, unlimited basic users Access to 50+ capabilities No credit card required
Standard	$10per full platform user (first user; $99 each additional)	—	Limited to 5 full platform users Core users $49/user/month SAML single sign-on 2 business day support response SLA
Pro	$418.8per full platform user	$349	Unlimited full platform users 2-hour critical initial support response SLA Data Plus eligibility at $0.60/GB Optional full consumption pricing with no user licences
Enterprise	Contact sales	—	Everything in Pro FedRAMP Moderate and HIPAA eligibility with Data Plus 1-hour critical initial support response SLA Data and compute costs quoted by sales

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 100 out of 100
API quality: 10 out of 100
Documentation: 60 out of 100
Agent friendliness: 58 out of 100
Pricing transparency: 100 out of 100
Changelog: 0 out of 100
Marketing site structure: 90 out of 100
Operational trust: 15 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 60 out of 100
Maintenance: 100 out of 100

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